Terms of Service

1. The parties

These Terms of Service ("Terms") form an agreement between the Buyer ("you" / "your" / "Client"), the individual or company that submits an inquiry or places a sourcing order, and Yeatru Sourcing · 义乌市弋楚贸易有限公司 (also known in international banking as YIWU ETRUE TRADING CO., LTD., "the Agent" / "we" / "us" / "our"), a company lawfully registered in Yiwu City, Zhejiang Province, People's Republic of China, with import and export operating rights.

2. Scope of service

We operate as a commission-based sourcing agency, not as a principal reseller. Our role is to introduce, on your behalf, Chinese manufacturers / factories that match your product requirements, and to coordinate the procurement workflow. Depending on the plan you select we offer some or all of the following:

1. Product sourcing and supplier shortlisting
2. On-site factory audit and supplier verification
3. Price negotiation and MOQ arrangement
4. Sample procurement and courier
5. OEM / private-label artwork coordination and pre-production sample approval
6. Three-tier quality inspection (incoming / in-process / pre-shipment) to the AQL 2.5 standard, unless a custom standard is agreed in writing
7. Shipping documentation (packing list, commercial invoice, bill of lading / airway bill), customs clearance, and door-to-port or door-to-door logistics coordination
8. Free warehousing for 15 calendar days at our Yiwu consolidation facility

Any service outside the above list (e.g. product photography, third-party laboratory testing, Amazon FBA prep & labelling, trademark filing, factory mould investment, VMI warehousing) is billed separately and requires a written addendum signed by both parties.

3. Commission rates and minimum fees

Our published pricing on service-plans.html forms part of these Terms. As of the effective date above:

Plan	Commission (% of FOB value)	Minimum fee per project	Best suited for
Order Management Service	3% – 4%	USD 150	Buyers that already have their own supplier contacts and only need QC, paperwork and logistics coordination.
Full Sourcing Service (tiered)	8% for orders < USD 5,000 · 6% for orders USD 5,000 – 25,000 · 4% for orders > USD 25,000	USD 300	Buyers needing end-to-end supplier discovery, negotiation, QC and logistics.

Note: the Commission percentages above apply to the agreed FOB unit value × shipped quantity (the "FOB Base"). Commissions are in addition to the FOB Base. Third-party expenses (courier, lab tests, Amazon FBA prep, destination duties, customs bonds, etc.) are reimbursable at cost with receipts.

4. Quotation, PI and payment schedule

1. We reply to initial inquiries with a non-binding estimated quotation within 24 hours (Mo–Sa).
2. Once you approve factories and samples, we issue a signed Proforma Invoice (PI) listing: SKU, quantity, unit price, commission %, freight estimate, inspection fee (if any), bank details, and required delivery window. The PI is the binding contract document for that order.
3. Standard payment terms per order are either 50% deposit + 50% balance before shipping or full payment before shipping, at the Buyer's choice.
4. All payments are by T/T telegraphic transfer to the YIWU ETRUE TRADING CO., LTD. accounts published on payment.html, or by such other method as is explicitly authorised in writing by the Founder. We never request payments to a personal individual bank account or to a third-party payment platform outside the list published on that page.
5. Currency: US Dollars (USD) by default. RMB (CNY) or EUR are available by prior written agreement.

5. Sample and lead times

• Stock samples: 3–7 days; sample fee typically USD 10–50 per SKU (refunded against first PO ≥ USD 1,500).
• OEM custom samples: 7–15 days after artwork finalisation; mould / tooling charges are separate and quoted per project.
• Production lead time: 20–45 days after deposit receipt and sample approval, depending on SKU complexity and factory workload. Lead times on the PI are estimates in good faith and not a hard deadline unless the parties sign a separate "penalty-for-delay" clause.

6. Quality acceptance and QC

1. Unless you instruct otherwise, we apply the ISO 2859-1 AQL 2.5 single sampling plan (General Level II) for the pre-shipment inspection. The pre-shipment QC report and its accompanying photos/video are the sole acceptance record for the shipment.
2. If the inspection fails we will hold the goods and request the factory to rework or replace the defective lot within a reasonable timeframe. Re-inspection fees (typically USD 80–180 per man-day) are the manufacturer's responsibility for the first two re-inspections; a third failure gives you the right to either (a) cancel that SKU and receive a refund of the deposit attributable to that SKU, or (b) accept the lot with an agreed price deduction paid by the factory to you.
3. Defects discovered after the goods have left our possession or after the 15-day free-warehousing window are handled under the manufacturer's own warranty; we will assist with documentation and reordering at no extra commission but are not financially liable for them (see §8). For hidden defects not visible on a visual AQL inspection (e.g. wrong inner material, hidden toxic content, electrical short), you must notify us in writing within 45 calendar days from the vessel ETD or airway bill date; we will then open a factory dispute on your behalf.
4. You may appoint your own independent QC inspector or a third-party firm (SGS, BV, ITS, etc.) to attend the pre-shipment inspection in place of our internal team; in this case their report supersedes ours and their fee is billed to you.

7. Shipping, risk, and title

1. Default shipping terms are FOB Ningbo / Shanghai. EXW, FCA, CFR, CIF, DAP, and DDP (FBA shipping) are available on request and will be stated on the PI.
2. Risk of loss and title to goods passes to the Buyer at the point defined by the Incoterm on the PI (for default FOB: when the goods pass the ship's rail at the port of loading).
3. Unless otherwise agreed the Buyer is responsible for arranging and paying for cargo insurance covering the sea / air / land legs. We can arrange it on your behalf (typically 0.3–0.5% of CIF value, min USD 30) upon written request.
4. Destination import duties, VAT/GST, tariffs, customs bonds, ISF filings, and demurrage fees are always the Buyer's responsibility unless a DDP quote was accepted on the PI.

8. Liability and limitations of liability

Please read this section carefully. It sets out the maximum amount we can be liable for if something goes wrong.

1. Subject to §8.5, our aggregate cumulative liability to you for any and all claims (including negligence, misrepresentation, breach of contract, and breach of statutory duty) arising out of or in connection with a sourcing project shall not exceed the total commission actually received by us for that specific project.
2. Under no circumstances are we liable for (a) indirect, incidental, special, consequential, or punitive damages; (b) loss of profits, loss of sales, loss of data, loss of goodwill, or business interruption; (c) Amazon account suspension, delisting, recall, or A-to-Z claim costs; (d) acts or omissions of third-party suppliers, freight forwarders, carriers, customs authorities, laboratories, or banks — even if we introduced them to you.
3. You are solely responsible for verifying that the products comply with laws, regulations, product certifications, and import restrictions of the destination country. We will provide certification documents at the factory's cost if you instruct us to, but final responsibility for compliance rests with the importer of record (you).
4. We do not guarantee the continued supply of any SKU or the accuracy of any factory-stated production capacity figure; shortages and capacity swings are an inherent risk of procurement in China.
5. Nothing in these Terms excludes or limits: (i) liability for our own fraudulent misrepresentation, gross negligence, or wilful misconduct; (ii) death or personal injury caused by our negligence; (iii) any liability that cannot be lawfully excluded under applicable PRC law.

9. Cancellation, suspension, and force majeure

1. Before a PI is signed, either party may walk away with no penalty and any refundable sample deposit will be returned within 15 banking days.
2. After a PI is signed but before production starts (i.e. before the deposit has been paid to the factory): Buyer may cancel with a cancellation fee equal to 1× the minimum order fee (USD 100 / USD 160 per §3) to cover our admin time; remaining deposit balance returned within 15 banking days.
3. After production has started: Buyer may cancel only with the factory's written consent. Factory raw-material and labour costs already incurred are non-refundable; any recoverable balance is remitted to the Buyer, minus our commission on work completed.
4. Either party may suspend performance and later terminate if the other materially breaches these Terms and fails to cure within 20 calendar days of written notice.
5. Neither party is liable for delays or failure to perform caused by force majeure events including (non-exhaustive list) pandemic lockdowns, port closure, war, sanctions, tariffs imposed after the PI date, sustained factory strikes, earthquake, typhoon, or prolonged internet/electricity outage. Either party may terminate the PI after 90 consecutive days of force majeure with a full refund of unused deposits.

10. Confidentiality and IP

• Both parties undertake not to disclose to any third party the other's confidential information (pricing, supplier names, client lists, private designs, business strategy) for a period of 5 years from the date of first disclosure, except as required by law or as strictly necessary to perform the sourcing project (e.g. disclosure of specs to a vetted factory under factory NDA). A template mutual NDA is available on nda.html.
• Unless explicitly agreed otherwise in writing: (a) you retain full ownership of any artwork, brand logo, packaging design, product spec, or private mould you submit to us; (b) we retain ownership of our supplier contact list, internal QC checklists, pricing heuristics, and supplier audit scorecards. The supplier list is our core trade secret and you agree not to solicit, make direct contact with, or bypass us to any supplier we introduce, for a period of 36 months from the date of introduction. Breach of this non-circumvention clause entitles us to liquidated damages equal to 10% of the FOB value of any order you place directly with that introduced supplier, plus legal recovery costs.
• We do not claim any trademark or copyright interest in your brand marks (including but not limited to "Yeatru" and the YC logo) and will use them only to perform the services.

11. Website use and disclaimers (general visitors)

1. All information on https://www.yeatru.com is provided on an "as is" basis. We make reasonable efforts to keep it accurate, but factory prices, MOQs, and product images change frequently and should be confirmed with a quote request before reliance.
2. We disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement) to the maximum extent permitted by law.
3. You may not scrape, copy, reproduce, or republish the product catalogue, supplier list, or blog content on another website without prior written permission from the Founder.
4. The website may contain links to third-party websites (Alibaba, Google Maps, LinkedIn, WhatsApp, etc.); we are not responsible for their content or privacy practices.

12. Governing law, dispute resolution, and venue

1. These Terms and any PI signed under them are governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict-of-laws rules.
2. In the first instance, the parties will attempt to resolve any dispute through good-faith negotiation for a period of 30 calendar days. If unresolved, either party may submit the dispute to binding arbitration administered by the Yiwu Arbitration Commission (义乌仲裁委员会), seated in Yiwu, Zhejiang, P.R.China, with one (1) arbitrator appointed in accordance with its rules. The language of arbitration shall be English with simultaneous Mandarin Chinese interpretation if either party requests it. The arbitral award is final and enforceable under the New York Convention.
3. For claims below USD 5,000, either party may instead elect to bring the dispute in the Yiwu City People's Court (义乌市人民法院).
4. Nothing in this section prevents either party from seeking injunctive relief or freezing orders in any court of competent jurisdiction to protect its IP or trade secrets pending arbitration.

13. Miscellaneous

• Assignment: You may not assign these Terms without our prior written consent. We may assign them to a wholly owned subsidiary or a successor-in-business upon 30 days' email notice.
• Severability: If any clause is held unenforceable, the remaining Terms continue in full force.
• Waiver: Any delay or forbearance is not a waiver and does not bar later enforcement.
• Entire agreement: These Terms, together with the signed PI and any written addenda, constitute the entire agreement between the parties and supersede any prior oral or written agreement. No employee of Yeatru Sourcing (other than the Founder in writing) has authority to vary these Terms.
• Language priority: The English version of these Terms is the binding version. Any translated version (Chinese / Spanish / French / Russian / Arabic) is provided for convenience only.
• Amendments: We may amend these Terms from time to time; the latest version is always posted on this page with an updated "Last updated" date. Amendments do not apply retroactively to PIs already signed before the amendment date.
• Force majeure for crypto: As of the effective date we do not accept cryptocurrency payments. Any wallet address purporting to belong to Yeatru Sourcing, unless it appears on the official payment.html page, is fraudulent; report it immediately to the Founder.

14. How to contact us about these Terms

Yeatru Sourcing · 义乌市弋楚贸易有限公司
Attn: Legal — Neil Liu (Founder & Managing Director)
NO.188 Shangcheng Ave, Yiwu, Zhejiang 322000, P.R.China
Email: info@yeatru.com
WhatsApp / Telegram: +86 159 8851 6408